£5.95 with DHL (next working day)
We offer free UK shipping on all orders over £100 (DHL next working day)
£10 with DHL Express (3 - 5 working days*)
We offer free express shipping to Europe on all orders over £200
Orders will be shipped on a Delivery Duties paid option. The price at checkout will reflect the total cost including taxes and duties that are applicable. Duty is applied on all orders over €150. There should be no additional cost upon delivery to the chosen address.
£10 with DHL Express (2 - 3 working days*)
We offer free express shipping to the United States on all orders over £200
Please be aware orders over $800USD will have duties and taxes applied if this is applicable to your order please email us on email@example.com
REST OF THE WORLD
£25 with DHL Express (3 - 5 working days*)
We offer free express shipping to the rest of the world on all orders over £250
*the cut-off time for next working day delivery in the UK is 12 noon (GMT)
Delivery times provided are estimates to be used as a guideline only. Manastash cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.
Brexit and Shipping to the EU
Following recent changes in the UK & EU’s trade agreements, customers living within the EU will no longer be charged UK VAT (20%) on their purchases from Stan Ray. However, we now only have taxes and duties paid option for delivery to EU customers this alleviates having to pay additional cost to collect your parcel.
Any parcels returned to us due to the customer refusing to pay customs charges, the customer will be fully liable for any postal charges, return shipment costs, customs charges and handling fees. The will all be deductible from any refund due.
How do I know if my order has been shipped?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. this email will also contain your courier tracking number.
Will I be charged additional taxes or duty?
Our shipping to European countries is now only a duty and taxes paid option. This means all orders are inclusive of taxes and duties and will arrive without the need for any additional payments. If ordering from the USA please be aware taxes and duties will be applicable on any orders over $800 USD. Please email us on firstname.lastname@example.org if this applies to your order. If you are ordering from the rest of the world please be aware duties and taxes may apply if a non-taxes and duties option is selected. Manastash can not be held accountable for duties and taxes as additional costs.
Is my parcel insured?
Manastash-europe.com insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Manastash Europe.
Can I change my delivery address?
Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee. please email email@example.com as soon as possible. Once the item is shipped, unfortunately, we are unable to change the delivery address.
Can I have my order delivered to an address different to my billing address?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).
What happens if nobody is able to sign for my order?
The courier will leave a card to say they called were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available. DHL will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening.
Is it possible to ship to a PO box?
Unfortunately, we are unable to deliver to PO boxes.
If we've not answered your question above, please contact firstname.lastname@example.org for further help.
Office hours are 10am – 6pm (GMT) Monday - Friday.